Is Wordfence Care a Good Option For WooCommerce Websites?
We were recently contacted by someone asking if we provided an alternative for the WordPress security service Wordfence Care for a WooCommerce website. Specifically, we asked if we provide something that would include a firewall, the setup of the firewall, and help in case there is a security problem on the website. For the first two things they were looking for, our own Plugin Vulnerabilities Firewall is a firewall and you can easily configure it yourself, as we designed it to not need much configuration. If any customer does need help configuring it, we can provide help as well. The last piece of that seems rather problematic to offer, but it turns out that part of that, which shouldn’t be hard to offer, is for Wordfence.
A security problem with a WooCommerce website could involve a lot of different things. One provider being able to deal with that would require a wide-range of expertise. It seems unlikely that any provider would. It’s very different to say deal with an unfixed vulnerability in a WordPress plugin and deal with a server-level security issue, or deal with a security issue involving a payment provider. What Wordfence should be able to handle is dealing properly with hacked websites. But that hasn’t been the case. Take one person who had Wordfence Care, but said that Wordfence was not figuring out how a website was being hacked and the issue continued on. Even with the even more expensive Wordfence Response and paying thousands of dollars, someone couldn’t get them to address a problem.
With our main service, we are there to help if you are using a WordPress plugin that contains a vulnerability. The service also includes our firewall, which is focused on protecting against zero-day vulnerabilities, which are vulnerabilities being exploited before even the developer is aware of them. For those that want extra security, they can order security reviews for WordPress plugins to help ensure they are not putting the website at risk.
If someone does have a hacked WooCommerce website that needs to be cleaned, if we can help, we charge less than Wordfence Care costs and, based on the complaints mentioned above, do a much better job. If what is at issue is outside of the scope of what we can handle, we can help with getting you in the direction of who can help for free.